Mayan Beach Garden / Mayan Del Playa Jardin

CABANAS & ROOMS
SERVICES

ACCOMMODATIONS > Making a Reservation

Securing a reservation at Mayan Beach Garden Hotel B&B:

We require a minimum 50% deposit to secure your reservation. The remaining 50% is due on or before the time of your arrival.

Special Holiday Season instructions: If booking during the High Holiday season (Dec. 20 - Jan. 5th) 100% prepayment is required 90 days before arrival.

(NOTE: while we have a phone in our office, the best way to contact us is via internet e-mail. If you want to speak to a live person, we can arrange a time to talk - this is the best way as certain times the connection is not the best. E-mail us or contact at Mayan Beach Garden Booking

There are three methods to secure your reservation at Mayan Beach Garden Hotel B&B:

  1. Check in US dollars mailed to a US address: (contact us for the address and to put a temporary hold on the cabana). or if you have difficulty, reach us at Mayan Beach Garden Booking
    NOTE: we cannot accept checks on the beach as Mexican banks will not accept them. Any amount remaining must be paid in USD cash or Pesos in the equivalent amount at the time of your arrival.

  2. PayPal. PayPal PayPal is the same system used by eBay. It works as follows: Either pay directly using Info@mayanbeachgarden.com or contact us and we will send you a bill via PayPal e-mail. You follow the instructions to pay. We can accept both US and international funds via this method. Your credit card information is secure using this method.
    NOTE: We have intermitent internet outages so we cannot guarantee that we will have Internet access on the beach, which is the only way that we can accept credit card payments. For that reason, we would prefer that you arrive ready to pay with Pesos or USD cash or prepay your entire room and meal package using PayPal or credit card before you come. Thanks.

  3. Credit card : we accept most major credit cards. You can enter your credit card in our on-line booking system or call in the information to us.
    Visa MasterCard American Express Discover
  4. Bank Wire/Transfer Bank transfer or echeck or Western Union Wire. If this is the method you choose to use, we can provide bank wiring instructions.
If paying by check, once you have let us know that you want to put a hold on the room, we will hold the reservation for 7 days awaiting the arrival of the check. If paying by PayPal, we will hold the reservation for 48 hours.

Cancellation policy

You may cancel your reservation and receive a refund less a $100 non refundable booking fee.

  • Up to 60 days prior to your arrival receive 100% less booking fee
  • up to 30 days receive 75% less booking fee
  • after 30 days, no refund
  • Up to 90 days prior to holidays receive 50% refund. Holidays are defined as Christmas, New Years, Thanksgiving and Semana Santos (Easter week)
  • Any amount not refunded may be applied to a future reservation, including the booking fee.

TRAVEL INSURANCE- FOR YOUR PROTECTION!

We urge you to take out adequate insurance coverage to protect your vacation investment against cancellation due to illness, flight cancellations, etc. In the event of becoming ill during your vacation, or having to cut your vacation short, all hospital and medical expenses are your responsibility and you shall not be entitled to any refund either total or partial. Mayan Beach Garden and its employees are not responsible for, or liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever resulting from events beyond Mayan Beach Garden or a supplier's reasonable control, including but not limited to acts of God, flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, hurricanes or other weather conditions.

WEATHER
There are no refunds due to bad weather or hurricanes; including any inconvenience or complication caused by a hurricane's direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are by nature unpredictable and an act of God. Clients are encouraged to purchase travel insurance to protect their vacation investment.

You can purchase travel insurance at the following (this site compares 17 different companies and gives you a best price:

Insure my Trip.com

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VoIP number in US:

206-905-9665

Primary langage is ENGLISH

Email us: info@mayanbeachgarden.com

 

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